Shipping policy
Thank you for shopping with White Rabbit. Please review our Shipping & Delivery Policy before placing your order.
WHERE WE SHIP
White Rabbit currently ships to customers within the United States only.
We do not currently offer international shipping. This may change in the future as White Rabbit expands.
MADE-TO-ORDER & THIRD-PARTY FULFILLMENT
White Rabbit operates using a print-on-demand and dropshipping business model.
This means that many of our products are made specifically after you place your order rather than being stored as finished inventory.
White Rabbit works with third-party production and fulfillment partners to manufacture, package, and ship products directly to our customers.
As a result, your order may be produced or shipped from a facility that is different from White Rabbit's business location.
PROCESSING & PRODUCTION TIMES
Because our products are made to order, please allow time for your merchandise to be produced before it ships.
Most small orders are expected to require approximately 3–7 business days for production before shipment.
Production times are estimates and may vary depending on the product, order volume, customization requirements, product availability, holidays, or other circumstances.
Business days generally do not include weekends or U.S. federal holidays.
ESTIMATED SHIPPING TIMES
After production has been completed and your order has been handed to the shipping carrier, most U.S. shipments are expected to arrive within approximately 5–7 business days.
Production time and shipping time are separate.
As a general guideline, customers should allow approximately 8–14 business days from order processing to delivery for most orders.
These timeframes are estimates and are not guaranteed delivery dates.
Some orders may arrive sooner, while others may take longer due to production schedules, carrier delays, severe weather, holidays, address problems, high order volume, or circumstances outside White Rabbit's reasonable control.
TRACKING INFORMATION
When tracking information becomes available, it will be associated with your order and may be provided by email, through the order-status page, or through other available Shopify tracking features.
Please understand that a tracking number may not be available immediately after placing an order.
Because products must first be produced and prepared for shipment, tracking information is generally created after production has been completed and the package is prepared for shipment.
After receiving a tracking number, it may take additional time for the carrier's tracking system to display movement.
SHIPPING ORIGIN
Depending on product availability and fulfillment requirements, products may be manufactured or shipped from different fulfillment facilities.
White Rabbit currently sells only to customers within the United States; however, the third-party fulfillment facility used to manufacture an individual product may be located either within or outside the United States.
Therefore, the origin shown on a package or tracking information may differ depending on the product ordered.
MULTIPLE ITEMS & SEPARATE SHIPMENTS
If you purchase multiple products in a single order, the products may occasionally be produced or shipped separately.
This means you may receive more than one package and more than one tracking number for the same order.
Receiving one package does not necessarily mean that the remaining items in your order have been lost or omitted.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify your:
Name
Street address
Apartment or unit number, when applicable
City
State
ZIP code
Contact information
If you discover an error in your shipping information, contact White Rabbit as soon as possible.
We will attempt to correct the information when possible, but we cannot guarantee that an address can be changed once an order has entered production or has been shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional production or shipping charges required to replace or reship the order may be the customer's responsibility.
SHIPPING DELAYS
Shipping and delivery dates provided by White Rabbit, our fulfillment partners, Shopify, or shipping carriers are estimates unless expressly stated otherwise.
White Rabbit cannot guarantee carrier delivery dates.
Delays may occur due to circumstances outside our reasonable control, including but not limited to:
Severe weather
Carrier delays
Transportation disruptions
Holidays
High order volumes
Production delays
Incorrect or incomplete customer information
Product availability
Government actions
Other unforeseen logistical circumstances
If we become aware of a significant problem affecting your order, we will make reasonable efforts to assist you.
LOST PACKAGES
If tracking information indicates that your package has been lost in transit, please contact White Rabbit as soon as possible.
We will review the shipment information and, when appropriate, work with our fulfillment or shipping partners to determine the available resolution.
PACKAGES MARKED DELIVERED
If tracking information shows that your package was delivered but you cannot locate it, please first:
Verify that the shipping address on your order is correct.
Check around your property, mailbox, porch, garage, or other possible delivery locations.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier using your tracking number.
Please contact White Rabbit if you are still unable to locate your shipment, and we will assist where reasonably possible.
A package being marked as delivered by the shipping carrier does not automatically qualify the order for a refund or replacement.
DAMAGED OR DEFECTIVE PRODUCTS
Shipping damage, manufacturing defects, misprints, or incorrect products are handled under our Return, Refund & Cancellation Policy.
Please contact White Rabbit promptly after receiving a damaged, defective, or incorrect product and provide your order number and clear photographs showing the issue.
ORDER CANCELLATIONS
Orders may be canceled only if the cancellation can be completed before the order enters production with our fulfillment provider.
Because orders may move into production quickly, please contact White Rabbit immediately if you need to request a cancellation.
Once production has begun, an order generally cannot be canceled.
Please see our Return, Refund & Cancellation Policy for complete details.
CONTACT WHITE RABBIT
If you have questions regarding your shipment, tracking information, damaged merchandise, or an order that has not arrived, please contact:
White Rabbit
Customer Support: whiterabbit.1989@yahoo.com
When contacting us about an existing purchase, please include your order number so we can locate your order and assist you as quickly as possible.
White Rabbit reserves the right to update this Shipping & Delivery Policy as our products, fulfillment services, shipping methods, or business practices change. Any applicable rights provided by law are not limited by this policy.