Legal notice

Thank you for shopping with White Rabbit. We want you to be happy with your purchase and encourage you to review the following policy before placing an order.

MADE-TO-ORDER PRODUCTS

White Rabbit operates using a print-on-demand and third-party fulfillment model. Products are produced specifically in response to customer orders rather than being held as traditional retail inventory.

Because our products are made to order, all sales are final once an order has entered production, except where an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

CANCELLATIONS

Customers may request cancellation of an order before the order enters production with our fulfillment provider.

Once an order has entered production, it can no longer be canceled because manufacturing has already begun.

Cancellation requests are not guaranteed. Because orders may be submitted to production shortly after they are placed, customers should contact White Rabbit as quickly as possible if they wish to cancel.

If we successfully cancel the order before production begins, a refund will be issued to the original payment method.

RETURNS & EXCHANGES

Because our products are made to order, White Rabbit does not accept returns or exchanges for change-of-mind purchases, including but not limited to:

Ordering the wrong size

Selecting the wrong color

Ordering the wrong product or quantity

Changing your mind after the product has entered production

Personal preference regarding an accurately produced product

Please carefully review product descriptions, sizing information, colors, quantities, shipping information, and your order details before completing your purchase.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or materially different from what you ordered due to a manufacturing or fulfillment error, please contact White Rabbit as soon as possible.

For the fastest resolution, we recommend contacting us within 7 days of delivery.

Please provide:

Your order number

A description of the problem

Clear photographs showing the damaged, defective, or incorrect item

Photographs of the packaging when the damage may have occurred during shipping

After reviewing the claim, White Rabbit may offer an appropriate resolution, including a replacement or refund, depending on the circumstances.

Submitting a claim does not automatically guarantee a refund. Claims are reviewed individually.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

White Rabbit cannot guarantee that an address can be changed after an order has been submitted for fulfillment.

Additional shipping or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST OR MISSING PACKAGES

If tracking information indicates that a shipment has been lost or if a package has not arrived within a reasonable period after its estimated delivery date, please contact White Rabbit so that we can investigate the shipment with our fulfillment and shipping partners.

A carrier marking an order as delivered does not automatically establish eligibility for a refund. Missing-delivery claims may require investigation with the shipping carrier.

THIRD-PARTY FULFILLMENT

White Rabbit uses third-party production and fulfillment partners to manufacture, package, and ship certain products directly to customers.

As a result, products may be produced and shipped from facilities operated by third parties and may originate from locations different from White Rabbit's business location.

Production and delivery times are estimates and may occasionally be affected by circumstances outside White Rabbit's direct control, including carrier delays, weather, high order volumes, and other logistical disruptions.

REFUNDS

When White Rabbit approves a refund, it will generally be issued to the original payment method used for the purchase.

The amount of time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges may not be refundable except when required by law or when White Rabbit determines that a shipping or fulfillment error warrants reimbursement.

CONTACT US

For cancellations, damaged or defective products, incorrect orders, or other order-related concerns, please contact:

White Rabbit

Email: whiterabbit.1989@yahoo.com 

Please include your order number when contacting us so we can assist you as quickly as possible.

White Rabbit reserves the right to update this policy as our products, fulfillment services, or business practices change. The policy in effect at the time an order is placed will apply to that order, subject to applicable law.